Return & Refund Policy
At Vroomies, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Order Cancellations
You may cancel your order before it ships. To cancel, please contact us within 1–2 days of placing your order. Once your order has shipped, it cannot be cancelled.
Refunds & Re-Delivery
We provide refunds or re-delivery in the following situations:
- Wrong item sent: If you receive an incorrect product, we'll send the correct item or issue a full refund.
- Lost package: If tracking shows no updates for 15+ days, we'll reship your order or provide a refund.
- Damaged package: If your order arrives damaged, please report it within 3 days of delivery with photos. We'll send a replacement or issue a refund.
Non-Refundable Situations
We cannot provide refunds or re-delivery in the following cases:
- Product dissatisfaction: If you simply don't like the product after receiving it.
- Post-shipment cancellations: Cancellation requests made after the order has shipped.
- Delivery failures: Failed deliveries due to incorrect addresses provided at checkout or unreachable recipients.
How to Request a Refund or Replacement
If you believe you qualify for a refund or replacement based on the conditions above, please contact us at the Contact page with:
- Your order number
- Photos of the issue (if applicable)
- A brief description of the problem
We'll review your request and respond within 1–2 business days.
Questions?
If you have any questions about our return policy, please don't hesitate to reach out. We're here to help!